Shipping & Delivery
Shipping & Delivery Policy for Garden of Prints
Effective Date: February 8, 2025
At Garden of Prints, we are committed to providing you with the best shopping experience, including timely and reliable delivery of your orders. This Shipping & Delivery Policy outlines the procedures and terms for shipping and delivering products purchased from our website, www.gardenofprints.com, a clothing brand based in Kota, Rajasthan, India.
1. Order Processing Time
Order Confirmation: Once you place an order on our website, you will receive an order confirmation email with the details of your purchase. This email confirms that we have received your order.
Processing Time: We aim to process and dispatch all orders within 2-3 business days from the date of order. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Locations
Domestic Shipping: We offer delivery within India, including all cities and towns across the country.
International Shipping: At the moment, we only ship to select international locations. Please check at checkout for the availability of international shipping to your country.
3. Shipping Methods and Costs
Standard Shipping: We offer standard shipping on all orders. Shipping costs are calculated at checkout based on your delivery address and order size.
Express Shipping: For faster delivery, we offer express shipping options at an additional charge. This option is available at checkout, and the cost will vary depending on the speed of delivery and your location.
4. Delivery Time
Domestic Orders:
Standard Shipping: Delivery typically takes 5-7 business days for most locations within India.
Express Shipping: Delivery typically takes 2-4 business days for most locations within India.
International Orders: Delivery times for international orders depend on the destination country and the shipping method chosen. International shipments can take anywhere between 7-21 business days to arrive.
Please note that delivery times may vary during peak seasons, holidays, or due to unforeseen delays from our shipping partners.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment on the courier’s website.
If you have any trouble tracking your order, feel free to contact our customer support team for assistance.
6. Shipping Charges
Shipping charges are calculated based on the weight and size of your order, as well as your delivery location. At checkout, you will be provided with the exact shipping charges before you confirm your order.
Free Shipping: We offer free standard shipping on orders over ₹2,000 (within India). This offer is subject to change and is valid for a limited time.
Additional Charges: Any customs duties, taxes, or import fees for international shipments are the responsibility of the customer and will be charged upon delivery as per the laws of the destination country.
7. Delivery Issues & Lost Packages
If your order does not arrive within the expected time frame, or if you encounter any issues with your delivery, please contact us immediately. We will work with the courier service to resolve any issues and ensure that your order is delivered successfully.
Please note that once a package is marked as "delivered" by the courier company, Garden of Prints is not responsible for lost or stolen packages. In such cases, please contact the courier service directly to file a claim.
8. Incorrect or Incomplete Shipping Information
To avoid any shipping delays, please ensure that your shipping address is accurate and complete. Garden of Prints is not responsible for delays or delivery failures caused by incorrect or incomplete address details. If you realize that you have provided incorrect shipping information, please contact us as soon as possible, and we will do our best to assist you in updating the details before your order is dispatched.
9. Returns & Exchanges
Please refer to our Return & Exchange Policy for information on how to return or exchange your items if they do not meet your expectations.
10. Contact Us
If you have any questions or concerns regarding shipping, delivery, or tracking, please feel free to contact our customer support team at:
Garden of Prints
Email: support@gardenofprints.com
Phone: +91-XXXXXXXXXX
Address: [Your Business Address]
Kota, Rajasthan, India
