Returns & Refund
Returns & Refund Policy for Garden of Prints
Effective Date: February 8, 2025
At Garden of Prints, we aim to provide you with an exceptional shopping experience. If you encounter any issues with your order, we are happy to assist with returns and refunds. This Returns & Refund Policy applies to all orders placed through our website www.gardenofprints.com, a clothing brand based in Kota, Rajasthan, India.
1. Return and Refund Eligibility
Returns and refunds are applicable only for products that were not delivered, have wear and tear, or are defective. Please read the following conditions:
Non-Delivery: If you did not receive your order or if it was lost in transit, you are eligible for a full refund or a replacement.
Damaged Goods: If you receive products with visible damage (e.g., wear and tear, manufacturing defects, etc.), we will accept returns and offer a refund or replacement.
Wrong Item Delivered: If you received an incorrect item (wrong size, color, or style), you may return it for a full refund or exchange.
Note: Returns or refunds will not be accepted for items that are worn, used, or washed, unless the product is defective or damaged during shipping. Sale or discounted items are also non-returnable unless they are faulty.
2. How to Request a Return or Refund
If you meet the conditions for a return or refund, please follow these steps:
Contact Us: Email us at support@gardenofprints.com with the following details:
Your order number
The item(s) you wish to return
A description of the issue (e.g., item damaged, wrong product delivered, etc.)
Clear photos of the damaged or incorrect items
Return Authorization: After receiving your request, we will review your case and send you a Return Authorization email with instructions on how to return the item.
Return Shipment: If your return request is approved, carefully pack the item(s) and ship them to the address provided in the Return Authorization email. You will be responsible for the return shipping costs, unless the item is defective or damaged.
3. Refund Process
Once we receive the returned item, we will inspect it and process your refund. The refund will be issued to the original payment method.
Refund Time Frame: Refunds are processed within 5-7 business days from the date we receive the returned item. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Partial Refunds: If the item is returned in a used or altered condition (not due to damage or defect), we reserve the right to issue a partial refund or deny the return.
4. Non-Refundable Items
Please note that the following items are not eligible for return or refund:
Used or worn items (unless defective)
Items with visible signs of wear and tear (unless damaged during transit or defective)
Sale or discounted items (unless defective)
Custom or personalized items
Gift cards
5. Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at support@gardenofprints.com with:
Your order number
Clear photos of the damage or defect
Once we receive this information, we will initiate a full refund or provide a replacement, at no additional cost to you. We will also cover the return shipping costs if the item is defective or damaged.
7. Contact Us
If you have any questions regarding returns, refunds, or need further assistance, please don't hesitate to reach out to us:
Garden of Prints
Email: support@gardenofprints.com
Phone: +91-XXXXXXXXXX
Address: [Your Business Address]
Kota, Rajasthan, India
